Articles/White Papers

New 811 Number Makes it Easy to Call Before You Dig

One Number for All States

811 is the new national “Call Before You Dig” phone number
designated by the Federal Communications Commission. This
number was developed to eliminate the confusion of multiple “Call
Before You Dig” numbers because it’s easy to use, remember and it’s
the same for every state.

Why Call 811?

It is important to call 811 before digging so that professional excavators and do-it-yourself homeowners are aware of any underground lines buried in the area. This information can help protect people who dig from injury, expense and penalties. Damages to underground lines can disrupt service to an entire neighborhood, harm diggers and cost diggers fine and repair costs. Hopefully the new number will increase awareness and create a positive behavioral change.

What Happens After Calling 811?

Similar to the current “Call Before You Dig” numbers, all 811 calls will be routed to a local One Call Center and the affected utilities. The utility will then send crews to the location to mark any underground lines for free.

Don’t Most People Call Before They Dig?

Believe it or not, the answer is “no.” According to a recent national survey, roughly half of all Americans are “active diggers,” yet only one-third have called to get their utility lines marked.

How is 811 being Promoted?

The Common Ground Alliance (CGA) is an organization created in 2000 to prevent damage to underground infrastructure, reduce service disruptions, save lives and improve safety practices industry-wide. The national 811 number provides a once-in-a lifetime opportunity to focus national attention on the importance of calling before digging. CGA is working with its members, sponsors and national launch partners to increase awareness about calling 811 before digging.

More Information

For more information about the 811 call system, visit http://www.call811.com